Chick-fil-A | Refraction Customer Journey
Pilot 1.0
4/22/2021
Order
Outbound
Load
Deliver
Release
CFA Guest
Place order
Receive order confirmation
Receive robot delivery advice
Receive Order assigned update
Receive Order on the way update
Receive ETA & robot code
Receive 3-minutes until arrival update
Receive Order Arrived update
Collect meal from Robot
Bringg
Receive order
Receive order confirmation
Notify DigitalQ
Send customer confirmation
Send customer Assigned update
Send customer On Way update
Send customer Arrived update
Receive payload receipt confirmation
Send Order Complete
Restaurant
Receive order (DigitalQ)
Enter order into KPS
Prepare order
Stage order
Load robot
Receive order complete
Refraction (Concierge)
Confirm Availability
Assign order in Bringg
Assign robot
Send robot delivery advice
Reserve robot
Assign RSO & Chaser
Send ETA & door code
Send 3-minute arrival update
Refraction (RSO)
Advance tele-ops status: Assigned
Advance Bringg status: Assigned
Pilot bot to Restaurant
Advance tele-ops status: Started
Advance Bringg status: Started
Pilot bot to Guest
Advance TO status to Arrived
Advance Bringg status: Arrived
Advance TO status: Delivery Complete
Advance Bringg status to Delivery Complete