SH | Customer Journey Map
Alert
Generate Ticket
Assign Ticket
Execute Ticket
Close Ticket
Building Manager
Receive Ticket In Service Portal
Prompt for Details
Approve for Queue
Assign to Staff
Assign to Contractor
Staff Technician
Receive Notification
When Assigned
Owner
Receive Ticket in App
Contractor
Receive Notification
When Assigned
Cloud
Receive Alert
Ready for Processing
Generate AI Diagnosis
Probabilistic Failure Mode Analysis Ouput
Generate Scope
Failure Mode Remediation Analysis
Generate Pricing
AI Generated Parts and Labor Estimate
Review Ticket Details
Search Contractors
IoT Gateway
Process Data
Realtime Processing
Create Alert
Create Fault and push to Others
Sensor Node
Sense Data