SH | Sensor Gen - B Mgr
Alert
Generate Ticket
Assign Ticket
Execute Ticket
Close Ticket
Building Manager
Receive Ticket In Service Portal
Review Ticket
Review Details
Approve for Queue
Review Quotes
Review 3 quotes from different contractors
Select Quote and Contractor
Request Different Availability
Confirm Contractor & Availability
Acknowledge Day of Service Message
Be available for contractor
Review Job Closing Report
Staff Technician
Owner
Receive Ticket in App
Contractor
Receive RFQ
When Assigned
Respond to RFQ
Confirm Scope, Price job, Provide Scheduling Availability
Provide New Availability Window
Send Day off Message
Get Job Ready
Review ticket, load parts, load tools
Arrive at Site
Perform Ticket Tasks
Submit Job Closing Report
Audio recording? Job report? Pictures? using Service Portal
Cloud
Receive Alert
Ready for Processing
Generate AI Diagnosis
Probabilistic Failure Mode Analysis Ouput
Generate Scope
Failure Mode Remediation Analysis
Generate Pricing
AI Generated Parts and Labor Estimate
Generate Ticket
Search for Contractors
Shortlist based on scope match, ranking, and distance
Send Request for Quotes
to shortlisted contractors based on system preference - 3 contractors
Review Closing Report
Poll Active Fault Status
Generate Job Closing Report
after data fault condition verification
Update Intelligence Substrate
Compare diagnosis to fix
IoT Gateway
Process Data
Realtime Processing
Create Alert
Create Fault and push to Others
Analyze Realtime Data
to evaluate is fault condition is live or not
Sensor Node
Sense Data
Send Realtime Data