Installer Journey Map
Lead intake
Site visit
Install prep
Scheduling
Installation
Post Installation
Building Manager
Sales Lead
Review date/time
Platform Monitoring
Unit Owner
Review date/time (If needed)
Platform Monitoring
Occupant
Review date/time (If needed)
Platform Monitoring
Sentient Installer
Site visit
Pictures, asset info, and any other information that would be helpful to install.
Propose install
Install scheduled
Install
Sentient Intelligence
Create digital twin
Create install plan
Drop ship inventory
Installer App
Used to verify all sensors and the gateway are connected
Post Installation
Maintenance Technician
Installation Supervision and Assistance
Service provider